Customer Service: 010 541 0652

Ordering Information

 

 

 

Online ordering is available! It's quick and easy — Try it!

Simply go to the product page of interest, enter the quantity of the item(s) desired and submit your order.

 

Orders may also be submitted as follows:

 

By E-mail:

Contact Customer Service or

[email protected]

 

By Phone:

(010) 541 0652

 

By Mail:

EUCA Technologies (Pty) Ltd

PO Box 15065

Farramere 1518 

 

By UPS / FedEx:

AMR Office Park

3 Concorde East Road

Bedfordview

2008

 

Lead Times

Lead-times may vary based on inventory levels at the time your order is placed.

Hours of Operation

Our physical offices are open between the hours of 8:00 AM to 5:00 PM Eastern Time, Monday through Friday, with the exception of recognised South African holidays. With the advent of the internet and on-line ordering, we can receive orders and post information for view on a 24-hour basis. Shipping of orders can only take place on a business day.

Required Information

All orders must specify the following information:

Billing address, shipping address (no PO boxes, please), purchase order number (required for Net 30), item number(s), item description(s), quantity, prices, and end-user's name, mailing address, telephone number, fax number (if available) and e-mail address (required).

Order Changes/Cancellations

Any order can be changed or cancelled up until the time of shipment. If you wish to alter or cancel an order, please contact us by telephone, e-mail or fax as soon as possible, and we will do our best to accommodate your request. Purchaser shall pay for any and all unrecoverable costs resulting from the cancellation of any order. If the Purchaser cancels a portion of an order, EUCA reserves the right to back bill the Purchaser to account for any differences in quantity discounts. Orders for custom products are non-cancellable and non-returnable.

Payment Terms

We accept VISA, MasterCard, American Express and prepaid EFT orders.

Net 30 days terms are only available following credit review which could delay order shipment. Please complete our credit application form if terms have not yet been established for your company. Shipments and deliveries shall be subject to approval of EUCA Credit Department. EUCA reserves the right, previous to making any shipment, to require from the Purchaser satisfactory security for the performance of the Purchaser’s obligations. If the Purchaser fails to furnish satisfactory security or information on which to base credit, and/or his account is in arrears, EUCA may defer shipment, or may, at its option cancel the shipment of products. Terms of payment, if any, are effective from the date of invoice.

Prepaid orders must include shipping costs. Please prepare a shopping cart and proceed far enough through checkout to calculate exact shipping costs and any applicable sales tax before sending payment.

NOTE: Freight charges do NOT include applicable duties, taxes, and import fees.  Any such fees are the responsibility of the recipient.

VAT

All orders shipped within the Republic of South Africa are subject to the 15% VAT tax rate.

Warranty

EUCA Technologies (EUCA) will facilitate the Original Equipment Manufacturers Warranty (OEM) on all products.

 
 

Free - Shipping to Major Centers for all orders over R2000 Ex Vat. In South Africa.

Major Cities include:

 

  • Bloemfontein
  • Cape Town
  • Durban
  • East London
  • George
  • Johannesburg
  • Kimberly
  • Ladysmith
  • Nelspruit
  • Polokwane
  • Port Elizabeth
  • Potchefstroom
  • Pretoria
  • Welkom
  • Witbank
 

Our physical offices are open between the hours of 8:00 AM to 5:00 PM, Monday through Friday, with the exception of recognised South African holidays. While orders can be received 24 hours/day, shipping can only take place on a business day.

EUCA Technologies has a simple flat rate shipping policy based on the total value of the order XXXX

Product Availability

Generally, EUCA products are in-stock, and orders of in-stock items are shipped within 1 business day of receipt. If the order is received prior to 2 pm ET on a business day, the order will ship the same day, given the items are in stock. Should a product not be available, you will be advised within one business day via e-mail of any delay with expected availability and ship date. If there is a question regarding product availability, please contact our Customer Service department at sales or call 010 541 0652.

Partial shipments

Occasionally, some items are not available for immediate shipment, while others are in stock, creating the potential for a partial shipment. EUCA will contact you within one business day should items not be available for immediate shipment, and inquire as to whether you would like the available items to be shipped immediately or to be held and shipped as one complete order. In the event you select a partial shipment, shipping charges will apply to each shipment of the order based on the dollar amount of each shipment. Please refer to the shipping chart for rates.

Warranty

EUCA Technologies (EUCA) will facilitate the Original Equipment Manufacturers Warranty (OEM) on all products.

Software Warranty

The sole warranty regarding the Software and related materials is that the original medium on which the Software is provided, whether optical disk or other form of storage medium, is free from physical defects in material and workmanship assuming proper use, for a period of ninety (90) days from date of purchase. If such defect occurs during this period, you may return your faulty disk to Licensor, along with a dated proof of purchase; Licensor will replace it free of charge. If the Software was downloaded from Licensor's Web site and you believe that the image file is defective, please contact Licensor for a replacement copy, within ninety (90) days of purchase.

Conditions of Sale

Prices and specifications to change without notice. While EUCA makes every effort to ensure the accuracy of the information on this web site, we are not liable for errors or omissions. Please consult EUCA's Terms & Conditions

 
 

On-line Order Security

Your trust is of utmost importance. To ensure that your shopping experience is convenient and secure, EUCA has invested in NetworkSolutions SSL (Secure Sockets Layer) to protect the transmission of all credit cards purchases made on-line. All information that is transferred electronically is secured through encryption, based on the strongest encryption technology available. Look for the small padlock in the lower portion of your browser's screen to verify that your shopping experience is secure.

General Information Security

EUCA has invested in protective firewall technology to protect our information assets. The information that you provide is accessible by EUCA personnel only. Further, we have a company Non-disclosure Policy that prohibits the distribution of customer contact information outside of EUCA Technologies.

Cookies

Cookies are pieces of information gathered about your computer and its connection to a website by the receiving web server. Perhaps you've been to a site, and upon re-visiting, it welcomes you by name and/or the last time you visited. At some point, the server read your cookies. While cookies help to facilitate an easier and more personalized visit, they do sometimes cause concern. Some cookies download onto the hard drives of individual PCs, and some people would rather their visit not be traced at all. This is up to the individual user. Cookies can be "turned off" under browser preferences, but users who disable their cookies may not be able to access certain areas of websites or may be required to go through extra steps since the server cannot detect where the user has previously been within the website. Please be aware that the EUCA online ordering system utilizes cookies to make the shopping experience as easy and efficient as possible. Ordering through the EUCA system is NOT possible if your cookies are disabled.

Links

This website contains links to other websites. EUCA Technologies cannot control and is not responsible for the contents or privacy practices of such websites. We recommend that you review the privacy policies of these linked sites.

Privacy Statement

EUCA Technologies holds the privacy of your personal information in the highest regard and is committed to protect your privacy. We have constructed our websites so that, in general, you can visit EUCA on the Web without identifying yourself or revealing any personal information. You can choose to provide personal information in order to receive information about our products and services, or by placing an order through our website(s). View our full privacy statement.