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Off-site Services

Designed to Meet Your Expectations  EUCA’s Off-Site Service includes maintenance, repair and calibration of mobile data loggers and accessories at EUCA’s certified laboratory. Send us your monit..

  • Brands EUCA
  • Product Code: OFFS01
  • Availability: In Stock

Tags: maintenance, implementation, changes, data recovery, repairs, off-site, services

Off-site Services

Designed to Meet Your Expectations 

EUCA’s Off-Site Service includes maintenance, repair and calibration of mobile data loggers and accessories at EUCA’s certified laboratory. Send us your monitoring equipment to prolong the service life of your investment and keep on track with your core business. This service is offered in addition to EUCA’s On-Site Service where a EUCA technician installs, calibrates and maintains installations and equipment at the customer's site. 


Temporary Replacement Data Logger / Exchange Probes (Optional Service) 

Do you need an ongoing recording of your data during Off-Site Service of your equipment? EUCA offers Temporary Replacement Data Loggers and Exchange Probes so you can keep monitoring while your equipment is a way for Off-Site Service. Order your required Temporary Replacement Data Logger or Exchange Probes in time before sending your equipment to EUCA for Off-Site Service, after you have your equipment back, you can return the temporary equipment back to EUCA.


Check-up (Regular Service) 

Each data logger sent to Off-Site Service will run through the Check-up process. Within Check-up EUCA tests and verifies the functionality of your device. The optical inspection includes checking and cleaning of housing, existing interfaces/sockets and battery case. If foreseen for your device, EUCA will exchange the battery, check the programming and readout functionality and update the battery exchange date. The age of the data logger will be determined and if available also the display and keyboard functions are checked. External channels, internal probes and other accessories like brackets, external probes or data cables will go through electrical inspection. During the Check-up, no calibration certificate is issued. Should you require a calibration certificate, please order the Calibration service for your device.


Data Recovery (Optional Service) 

In addition to Check-up, ELPRO offers a Data Recovery service which can be ordered separately. Data Recovery can involve specialist methods to read out existing data on the customer’s data logger. If data can be recovered, an interpretation of the data is performed (what kind of data has been read out, are date and time stamps plausible, what data is trustworthy and from when on data might not be reliable anymore). In case of successful Data Recovery, the customer receives the recovered data in electronic format.


Repair (Optional Service)

Repair service takes care of your data logger should something happen to it. A successful repair delivers a once again usable data logger or accessory and comes with six months warranty. In case of repair not being feasible EUCA will make a special offer for a replacement data logger if necessary.


Calibration (Optional Service) 

During Calibration service, the measurement of a test object is compared with a traceable reference. The accuracy is documented and confirmed in a calibration certificate. EUCA’s laboratories are certified for various measuring parameters and accredited to the highest national standards (NIST, SANAS, etc.). EUCA offers various standard and customized Calibration services. These services differ in the process, the number and settings of calibration points and in the level of detail of the certificates. (Please follow the link to request calibration from us)


Warranty and 8D Report (Optional Service)

A clarification regarding warranty and 8D Report (damage report) is available optionally. For all clarifications first, the Check-up process is completed. In case that the equipment is under warranty, ELPRO does not charge for Check-up and will repair or replace the equipment free of charge. In other cases, EUCA offers fair refunds and discounts for new devices, depending on age and general condition of your equipment.


Recycling 

Data loggers which cannot be used or repaired will be professionally recycled into e-waste.EUCA believes in respecting our environment today and for future generations.Alternatively, we can send non-repairable equipment back to the customer.