Customer Service: 010 541 0652

Support

24/7 remote support

 

Have you purchased and installed a monitoring solution from EUCA? 

Operate your system in a GxP-compliant manner:

- Our technicians will visit your facility for calibration, adjustments & maintenance to your system if need be,

- Ensuring the liability of your data: now and for the future with our on-site and off-site support,

- You can also set up a Service Level Agreement (SLA) proposal, which contracts us to ensure the efficiency & maintenance of your system.

Contact Euca Support

On-Site Services

Euca's On-site Services include the installation, qualification/validation, calibration and maintenance of Euca supplied installations and devices - implementation of GxP projects are supported by our experienced team of GxP technicians.

 

Service Maintenance Level Agreement (SLA) - Designed to Meet Your Expectations

As a preventative maintenance measure, our SLA ensures that the system monitoring your critical environment:

1. Experiences minimal downtime 
2. Performs optimally & accurately 
3. All reports required by the control council, taken care of 
4. We can also assist in annual calibrations as per customer requirements
5. We will provide you with your own custom-designed SLA that personally meets the requirements of your compliance protocol.


Want to sign up for our SLA? - Let us know

 

Off-site Services

All data loggers can be sent to EUCA for Off-site servicing.

Euca’s Off-Site Service includes maintenance, repair and calibration of mobile data loggers and accessories at our certified laboratory. Send us your monitoring equipment to prolong the service life of your investment and keep on track with your core business.

 

Showing 1 to 2 of 2 (1 Pages)

EUCA

Off-site Services

rating

Designed to Meet Your Expectations  EUCA’s Off-Site Service includes maintenance, repair and calibration of mobile data loggers and accessories at EUCA’s certified laboratory. Send us your monit..

EUCA

On-site Service

rating

EUCA can perform the following On-site Services during normal business hours 08:00 - 16:30, Monday to Friday Our qualified service technicians can travel to your facility to keep an eye on your n..

Showing 1 to 2 of 2 (1 Pages)