These Terms & Conditions govern all quotations, sales, and services provided by EUCA Technologies (Pty) Ltd. Acceptance of any proposal/quotation or engagement of our services implies agreement to the terms set out below.
1. Proposal and Contract Formation
- All quotations are valid for 7 calendar days from the issue date, unless otherwise specified in writing.
- A contract is formed upon written acceptance of the quotation or via digital acceptance through our quotation platform.
- Any agreed variation must be confirmed by EUCA in writing. Absence of objection within 7 days constitutes acceptance.
- Where no formal quotation has been issued, an order confirmation serves as contract initiation under these terms.
2. Scope of Supply
- All goods are subject to availability and prior sale.
- Goods and services are supplied as described in the official proposal/quotation.
-
We reserve the right to substitute components or products with equivalent or superior specifications, at no additional cost.
3. Pricing and Payment Terms
- All prices are exclusive of VAT, delivery, packaging, insurance, import duties, and other applicable charges unless explicitly stated.
- Installation pricing is fixed unless marked 'subject to survey'. Final pricing may be adjusted to reflect actual work required.
- Additional charges apply for delays, site issues, corrective work, or provision of resources not originally included in the scope.
- Unless otherwise agreed, all orders are on a Cash on Delivery (COD) basis. Credit terms may be extended subject to approval.
4. Returns and Order Cancellations
- Standard items may be returned within 7 days of receipt, subject to prior written approval and a 15% restocking fee (minimum R500).
- All returns must be authorised in advance with a valid RMA number. Return shipping is at the client’s expense.
- Custom or special-order items are non-returnable and cannot be cancelled once confirmed.
5. Delivery and Risk Transfer
- Estimated delivery timelines are provided on order confirmation. Timelines are indicative and not contractually binding.
- EUCA is not liable for delays caused by third parties, import constraints, or force majeure events.
- Risk transfers to the client upon dispatch. It is the client’s responsibility to ensure appropriate transit insurance.
- Claims for damaged goods must be submitted within 7 days of receipt. Short delivery claims must be submitted within 2 days.
6. Warranty and Repairs
- Goods are covered by standard manufacturer warranties, unless otherwise specified.
- Consumables and limited-life items (e.g. batteries, desiccants, relays) are only warranted at the time of delivery.
- Out-of-warranty inspections, repairs, and no-fault returns are subject to a minimum service charge.
- Repairs carry a 3-month warranty unless covered by the original product guarantee.
7. Title and Ownership
- Title to all goods remains with EUCA Technologies until payment is received in full.
- EUCA reserves the right to retrieve unpaid goods from the delivery location if payment defaults.
8. Limitation of Liability
- EUCA Technologies shall not be liable for any indirect, incidental, or consequential loss arising from delayed delivery, product defects, service failure, or cancellation.
- Our total liability is limited to the cost of repair, replacement, or refund of the affected goods or services.
9. International Orders
- No letters of credit are accepted. Orders are processed on a pre-payment basis.
- Clients must request any required documents (e.g. COO, conformity certificates) in advance. Additional charges may apply.
10. Governing Law
- All transactions are governed by the laws of the Republic of South Africa, irrespective of the delivery location.
For queries or further clarification, please contact admin@euca.co.za or call +27 12 362 3271.